Shipping & Returns
You may return most new, un-used items within 30 days of delivery for a full refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one to two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 - 2business days).
If you need to return an item, simply fill out the return form that should have been included in your package. If you did not receive the form please click on the red link below to print one out.
There will be a “Return to Vendor” fee of $20 if shipment is refused.
BOOT RETURN AND EXCHANGES: Boots must be in new condition. Un-worn outdoors or on the job and returned with the original packaging and tags attached. There is a restocking fee of $15 on all boot returns. If you are exchanging boots for another size this fee will be waived. The customer is responsible for the shipping back to us for all returns and exchanges unless there is a manufacturer defect or due to some fault on our end.
Any applicable discounts are subject to be rescinded upon returning an item. For example if there a discount offered a for purchase over $100 and your return now makes the original sale less than $100, the discount will be subtracted from your new overall total
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.